Shortcuts & Self Service

The Shortcuts section provides one-tap access to the device Settings app and your organization’s Self Service portal.

Settings Button

The Settings shortcut is always available when the shortcuts section is visible. It opens the iOS Settings app using the App-Prefs URL scheme.

No configuration is needed — the Settings button appears automatically.

Self Service Providers

SupportID supports launching the following Self Service apps:

Provider	Config Value	App	URL Scheme
Jamf Self Service+	jamf	Self Service+	selfserviceios://
Microsoft Intune	intune	Company Portal	companyportal://
VMware Workspace ONE	workspaceone	Intelligent Hub	wsonehub://
Disabled	disabled	(none)	(none)

Setting the Provider

<key>selfServiceProvider</key>
<string>jamf</string>

Jamf

<key>selfServiceProvider</key>
<string>jamf</string>

Launches Jamf Self Service+ using selfserviceios://.

Intune

<key>selfServiceProvider</key>
<string>intune</string>

Launches Microsoft Company Portal using companyportal://.

Workspace ONE

<key>selfServiceProvider</key>
<string>workspaceone</string>

Launches VMware Intelligent Hub using wsonehub://.

Disabled

<key>selfServiceProvider</key>
<string>disabled</string>

Hides the Self Service button entirely. Only the Settings button remains.

Hiding the Entire Section

To hide both the Settings and Self Service buttons:

<key>showShortcutsSection</key>
<false/>

Requirements

For the Self Service button to work:

1. The target app (Self Service+, Company Portal, etc.) must be installed on the device
2. The selfServiceProvider config value must match an installed app

Tip

Deploy the Self Service app before or alongside SupportID to ensure the shortcut works on first launch. SupportID’s App Store build already includes all necessary URL scheme declarations.

Note

Kandji Self Service does not support URL schemes and has been removed from SupportID. Use disabled for Kandji deployments or omit the shortcuts section entirely.

Troubleshooting Shortcuts

Issue	Solution
Button doesn’t appear	Check showShortcutsSection is true and selfServiceProvider is not disabled
Button appears but doesn’t open app	Ensure the target app is installed on the device
Wrong icon displays	Contact DevScape.io support

See URL Schemes Reference for more details.