Kandji

This guide covers deploying SupportID from Apple Business Manager and configuring it through Kandji.

Adding the App

1. Ensure your Kandji instance is linked to Apple Business Manager and licenses for SupportID have been purchased.
2. Navigate to Library → Apps.
3. Click Add new → search for SupportID under VPP apps.
4. Assign the app to the appropriate Blueprints.
5. Enable Install Automatically for silent deployment.

Tip

If SupportID doesn’t appear, sync your VPP token in Kandji settings and try again.

Adding App Configuration

1. Select SupportID in Library → Apps.
2. Click App Configuration.
3. Use the Source Editor to paste the XML configuration below.

Full Configuration Example

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN"
  "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
    <!-- General Settings -->
    <key>appTitle</key>
    <string>Device Info</string>

    <key>uiStyle</key>
    <string>Regular</string>

    <!-- Self Service Provider -->
    <key>selfServiceProvider</key>
    <string>disabled</string>

    <!-- Data Points with Kandji Variables -->
    <key>dataPoint1</key>
    <string>{{SERIAL_NUMBER}}</string>
    <key>dataPoint1Label</key>
    <string>Serial Number</string>
    <key>dataPoint1Icon</key>
    <string>barcode</string>
    <key>dataPoint1Visible</key>
    <true/>

    <key>dataPoint2</key>
    <string>{{ASSET_TAG}}</string>
    <key>dataPoint2Label</key>
    <string>Asset Tag</string>
    <key>dataPoint2Icon</key>
    <string>tag</string>
    <key>dataPoint2Visible</key>
    <true/>

    <key>dataPoint3</key>
    <string>{{USER_NAME}}</string>
    <key>dataPoint3Label</key>
    <string>User Name</string>
    <key>dataPoint3Icon</key>
    <string>person</string>
    <key>dataPoint3Visible</key>
    <true/>

    <key>dataPoint4</key>
    <string>{{DEVICE_NAME}}</string>
    <key>dataPoint4Label</key>
    <string>Device Name</string>
    <key>dataPoint4Icon</key>
    <string>iphone</string>
    <key>dataPoint4Visible</key>
    <true/>

    <key>dataPoint5</key>
    <string>{{MAC_ADDRESS}}</string>
    <key>dataPoint5Label</key>
    <string>MAC Address</string>
    <key>dataPoint5Icon</key>
    <string>network</string>
    <key>dataPoint5Visible</key>
    <true/>

    <!-- Section Visibility -->
    <key>showStorageSection</key>
    <true/>

    <key>showShortcutsSection</key>
    <true/>
</dict>
</plist>

Available Kandji Variables

Variable	Description
{{SERIAL_NUMBER}}	Device serial number
{{DEVICE_NAME}}	Device name
{{USER_NAME}}	User’s full name
{{USER_EMAIL}}	User’s email address
{{ASSET_TAG}}	Asset tag
{{MAC_ADDRESS}}	Wi-Fi MAC address
{{MODEL}}	Device model
{{OS_VERSION}}	iOS/iPadOS version

Self Service Note

Caution

Kandji Self Service does not support URL schemes, so it cannot be launched from SupportID. Set selfServiceProvider to disabled for Kandji deployments, or hide the shortcuts section entirely with showShortcutsSection set to false.

Blueprint Assignment

Assign SupportID to devices by adding it to the appropriate Kandji blueprints:

• Standard — Deploy to all managed devices with default settings
• Department-specific — Create separate blueprints with tailored configurations
• Testing — Use a dedicated test blueprint before rolling out broadly

Testing

1. Assign to a test blueprint with one or two devices.
2. Trigger a device check-in or wait for the next sync.
3. Open SupportID → tap the gear icon → verify Configuration Status shows Active.
4. Confirm data point values match Kandji inventory data.