Purchase & Deployment

SupportID is available on the App Store for $0.99 per device. For enterprise and education deployments, purchase licenses in volume through Apple Business Manager and distribute them silently via your MDM.

Purchasing Through Apple Business Manager

Apple Business Manager (ABM) lets you purchase App Store apps in bulk and assign them to devices without requiring Apple IDs on each device.

1. Sign in to Apple Business Manager

   Go to business.apple.com and sign in with your organization’s ABM account.

2. Search for SupportID

   Navigate to Apps and Books → search for SupportID by DevScape.io.

3. Purchase licenses

   Select the quantity of licenses needed and complete the purchase at $0.99 per license.

4. Assign to your MDM

   Licenses are automatically synced to your connected MDM server. Ensure your MDM is linked to ABM under Settings → MDM Servers.

Tip

If your organization uses Apple School Manager (ASM) for education, the same process applies — search for SupportID in the Apps and Books section and purchase the licenses you need.

Deploying via MDM

Once licenses are purchased in ABM, assign and deploy SupportID through your MDM:

Jamf Pro

1. Navigate to Mobile Devices → Apps.
2. Click New → App Store app or apps purchased in volume.
3. Search for SupportID — it should appear with your available licenses.
4. Enable Distribute Content as Managed to allow silent installation.
5. Configure scoping and assign to target devices or groups.
6. Add the Managed App Configuration (see Jamf Pro Guide).

Kandji

1. Navigate to Library → Apps.
2. Click Add new → search for SupportID under VPP apps.
3. Assign the app to the appropriate Blueprints.
4. Enable Install Automatically for silent deployment.
5. Add the App Configuration (see Kandji Guide).

Intune

1. Navigate to Apps → iOS/iPadOS → Add.
2. Select iOS store app (or iOS volume-purchased app if synced via ABM token).
3. Search for SupportID and select it.
4. Assign to your target Azure AD groups as Required for silent install.
5. Create an App Configuration Policy (see Intune Guide).

Workspace ONE

1. Navigate to Apps & Books → Applications → Native.
2. Click Add Application → Public.
3. Search for SupportID in the App Store.
4. Enable Send Application Configuration and configure assignment.
5. Add the Application Configuration (see Workspace ONE Guide).

Volume Licensing Details

How Device-Based Licensing Works

When you purchase through ABM, licenses are device-based — they’re assigned to the device, not the user. This means:

• No Apple ID is required on the device to install the app
• Apps can be silently installed without user interaction
• Licenses can be revoked and reassigned when devices are reprovisioned
• Works with Shared iPad and supervised devices

License Management

Action	How
Purchase more licenses	ABM → Apps and Books → search → add quantity
Revoke a license	Unassign the app from the device in your MDM
Reassign a license	Revoked licenses return to your pool automatically
Check license count	ABM → Apps and Books → SupportID → view assignments

Note

License syncing between ABM and your MDM may take up to 24 hours. If newly purchased licenses don’t appear, trigger a manual VPP token sync in your MDM settings.

Managed App Configuration

The app is configured entirely through Managed App Configuration delivered by your MDM — not through the App Store or within the app itself. After deploying the app, you must also push a configuration profile with your desired settings.

See the Configuration Overview for details on all available settings, or jump to your platform’s guide:

• Jamf Pro Guide
• Kandji Guide
• Microsoft Intune Guide
• VMware Workspace ONE Guide

Verifying the Deployment

1. Confirm the app appears on the target device’s home screen.
2. Open SupportID and tap the gear icon in the top-right corner.
3. Check Configuration Status — it should show Active with a green checkmark.
4. If the status shows inactive, verify the Managed App Configuration was pushed alongside the app.

Caution

The app must be deployed as a managed app through your MDM for configuration to work. If a user installs SupportID directly from the App Store without MDM management, the app will launch but will not receive any configuration data.