Quick Start

This guide walks you through configuring SupportID after purchasing and deploying it via your MDM. Choose your platform below for step-by-step instructions.

Note

Before configuring, ensure you’ve purchased SupportID licenses through Apple Business Manager and deployed the app to your devices. See Purchase & Deployment for details.

Jamf Pro

1. Open App Configuration

   Navigate to Mobile Devices → Apps → select SupportID → click App Configuration.

2. Add the configuration

   <dict>
     <key>appTitle</key>
     <string>Your Details</string>
   
     <key>selfServiceProvider</key>
     <string>jamf</string>
   
     <key>dataPoint1</key>
     <string>$SERIALNUMBER</string>
     <key>dataPoint1Label</key>
     <string>Serial Number</string>
     <key>dataPoint1Icon</key>
     <string>barcode</string>
   
     <key>dataPoint2</key>
     <string>$ASSETTAG</string>
     <key>dataPoint2Label</key>
     <string>Asset Tag</string>
     <key>dataPoint2Icon</key>
     <string>tag</string>
   
     <key>dataPoint3</key>
     <string>$USERNAME</string>
     <key>dataPoint3Label</key>
     <string>Your Name</string>
     <key>dataPoint3Icon</key>
     <string>person</string>
   </dict>

3. Scope and deploy

   Assign the configuration to the same devices or groups that have SupportID installed.

Kandji

1. Open App Configuration

   Navigate to Library → select SupportID → click App Configuration.

2. Add the configuration

   <dict>
     <key>appTitle</key>
     <string>Device Info</string>
   
     <key>selfServiceProvider</key>
     <string>disabled</string>
   
     <key>dataPoint1</key>
     <string>{{SERIAL_NUMBER}}</string>
     <key>dataPoint1Label</key>
     <string>Serial Number</string>
   
     <key>dataPoint2</key>
     <string>{{ASSET_TAG}}</string>
     <key>dataPoint2Label</key>
     <string>Asset Tag</string>
   
     <key>dataPoint3</key>
     <string>{{USER_NAME}}</string>
     <key>dataPoint3Label</key>
     <string>User Name</string>
   </dict>

3. Assign to blueprints

   Add the configuration to the appropriate Kandji blueprints.

Intune

1. Create App Configuration Policy

   Go to Apps → App configuration policies → Add → Managed devices.

2. Associate with SupportID and add JSON

   Select SupportID as the target app, then paste:

   {
     "appTitle": "Company Portal",
     "uiStyle": "Regular",
     "selfServiceProvider": "intune",
     "dataPoint1": "{{serialnumber}}",
     "dataPoint1Label": "Serial Number",
     "dataPoint1Icon": "barcode",
     "dataPoint2": "{{username}}",
     "dataPoint2Label": "User Name",
     "dataPoint2Icon": "person"
   }

3. Assign to groups

   Assign the configuration policy to the same Azure AD groups that have SupportID deployed.

Workspace ONE

1. Open Configuration tab

   Navigate to Apps & Books → Applications → select SupportID → Configuration tab → toggle Enabled.

2. Add the configuration

   <managedAppConfiguration>
     <version>1.0</version>
     <bundleId>com.devscape.supportid</bundleId>
     <dict>
       <key>appTitle</key>
       <string>Hub Info</string>
   
       <key>selfServiceProvider</key>
       <string>workspaceone</string>
   
       <key>dataPoint1</key>
       <string>{SerialNumber}</string>
       <key>dataPoint1Label</key>
       <string>Serial Number</string>
   
       <key>dataPoint2</key>
       <string>{EnrollmentUser}</string>
       <key>dataPoint2Label</key>
       <string>User</string>
     </dict>
   </managedAppConfiguration>

3. Save and deploy

   Save the configuration and assign to your smart groups.

Verify Your Configuration

1. Open SupportID on a test device.
2. Tap the gear icon in the top-right corner.
3. Check Configuration Status — it should show Active with a green checkmark.
4. Verify your data points display the correct values.
5. Tap the Self Service button to confirm it launches the correct app.

Tip

If the configuration isn’t showing, ensure the MDM profile has been successfully pushed to the device. You may need to wait a few minutes or trigger a device check-in.

Next Steps

• Configuration Overview — Explore all available settings
• Data Points — Customize what information is displayed
• Troubleshooting — Fix common deployment issues